UK Service Terms and Conditions for Man With Van Sydenhamhill
These Terms and Conditions set out the basis on which Man With Van Sydenhamhill provides moving, transport, loading, unloading, and related removal services within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create clarity for both the customer and the service provider, covering expectations before, during, and after the job. In these terms, references to “we,” “us,” and “our” mean the business operating under the name Man With Van Sydenhamhill, and references to “you” mean the customer, hirer, or person accepting the service on behalf of a household or business.
Our services may include domestic moves, small removals, furniture transport, single-item collections, commercial deliveries, and other van-based logistics as agreed in writing. The exact scope of each booking will depend on the quotation, the volume and nature of the items, access conditions, and any additional services requested. Unless otherwise agreed, our obligations are limited to the services described at the time of booking. We reserve the right to refuse any request that is unsafe, unlawful, impractical, or outside the capacity of the vehicle, equipment, or crew assigned to the job.
These terms should be read together with any written quotation, booking confirmation, invoice, inventory list, or service notes supplied to you. If there is any inconsistency, the written booking confirmation or agreed job specification will take priority over general wording in these terms, except where statutory rights apply. Nothing in these terms limits your rights under applicable consumer law where such rights cannot lawfully be excluded or restricted.
The booking process begins when you request a quotation or submit details of the items to be moved, collection and delivery locations, preferred dates, access information, and any special requirements. We may ask for photographs, approximate weights, dimensions, floor level, parking restrictions, and other information needed to assess the job accurately. Quotes are usually based on the information provided by you. If the information is incomplete or inaccurate, the price, timing, vehicle size, or manpower required may need to be amended.
A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment requested. Confirmation may be issued in writing, by email, by message, or by another durable record. You are responsible for checking the details carefully, including the date, collection and delivery addresses, service level, item list, and any agreed waiting time, assembly, wrapping, or stair-carry conditions. If you need to change the booking, you should notify us as soon as possible. We will try to accommodate reasonable changes, but they are subject to availability and may affect the quoted price.
We may decline or revise a booking if the load exceeds the agreed estimate, if access is materially different from what was described, if hazardous goods are involved, or if the job presents health and safety concerns. Where a revision is needed, we will discuss the revised terms before continuing. If you choose not to proceed on the revised basis, you may be responsible for any reasonable attendance or cancellation charges already incurred.
Prices are usually quoted on a fixed, hourly, or job-specific basis. Unless stated otherwise, all prices are exclusive of any applicable taxes and charges. A quote may cover vehicle use, driver time, fuel, and standard labour, but it may not include waiting time, congestion, parking fines caused by unsuitable arrangements, tolls, extra labour, specialist handling, dismantling, packing materials, or disposal fees. Any such additions will be communicated where reasonably possible before they are charged. Where the service extends beyond the agreed time or scope due to circumstances beyond our control, additional charges may apply at the rates set out in the booking or in our standard pricing structure.
Payment terms will be confirmed at the time of booking or on the invoice. We may require a deposit, full prepayment, part payment, or payment on completion depending on the nature of the work. Payment is due by the specified deadline and must be made using the accepted methods stated on the invoice or booking confirmation. If payment is overdue, we may charge interest or reasonable recovery costs where permitted by law. Title to any goods transported remains with you or the relevant owner at all times; however, we reserve the right to suspend or withhold non-essential services if payment is not made in accordance with the agreed terms.
For business customers, additional credit terms may be agreed in writing, but such terms do not apply unless expressly confirmed. Any invoice query must be raised promptly and in good faith. The undisputed portion of an invoice should be paid by the due date even if a separate query is under review. Man With Van Sydenhamhill does not accept responsibility for bank charges, card issuer fees, or currency conversion differences incurred by you when making payment.
Cancellation terms depend on the notice you provide and the work already committed. If you cancel well in advance, no charge or a reduced charge may apply, depending on whether any costs have already been incurred. If you cancel at short notice, fail to be present, fail to provide access, or are not ready for collection at the agreed time, you may be liable for a cancellation fee or call-out charge reflecting wasted time, vehicle allocation, and crew attendance. Where a deposit has been paid, it may be retained in full or in part to cover reasonable losses, subject to applicable law.
If we must cancel or reschedule due to vehicle breakdown, illness, severe weather, road closures, unsafe conditions, or other circumstances beyond our reasonable control, we will try to offer an alternative time or date. Our liability in such cases is limited to rescheduling or refunding any prepayment for the undelivered element of the service, unless a greater right is provided by law. We will not be liable for indirect losses caused by a cancellation or delay that arises from events outside our control.
Where the booking includes a deposit, the deposit secures the reserved vehicle, crew, and time slot. Deposits may be non-refundable where clearly stated and where we have incurred costs or turned away other work in reliance on your booking. Any refund due will be processed within a reasonable time using the original payment method unless otherwise agreed. For avoidance of doubt, this policy does not affect any statutory cooling-off rights that may apply to qualifying distance or off-premises consumer contracts, except where an exemption is available because services have begun with your express request and acknowledgement.
Our liability is limited to the direct loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We will take reasonable care when handling goods, loading and unloading items, and operating our vehicle and equipment. However, we cannot guarantee the safety of items that are fragile, poorly packed, loose, unstable, already damaged, or inherently unsuitable for transport. You are responsible for ensuring that items are adequately packed, protected, and labelled unless we have expressly agreed in writing to provide packing services.
We are not liable for loss or damage arising from inaccurate information supplied by you, hidden defects, inadequate packaging, unsecured contents, unsuitable access, or failure to secure doors, windows, or item fittings. We are also not liable for loss of earnings, missed appointments, loss of opportunity, reputational loss, or other indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If you believe an item has been damaged or lost, you must notify us as soon as reasonably possible and provide details of the issue, including photographs where available. Any claim should be made in good faith and within a reasonable time after delivery or completion. We may require the affected item, packaging, or relevant evidence to be retained for inspection. Where liability is accepted, our remedy may include repair, replacement, or a monetary payment limited to the reasonable value of the proven loss, subject to any lawful caps or exclusions stated in the booking.
All goods must be lawful to transport and must not include prohibited or dangerous items unless we have expressly agreed in advance and have the necessary permissions, licences, and equipment. This includes, without limitation, explosives, fireworks, weapons, illegal drugs, stolen goods, live animals, radioactive materials, and substances classified as hazardous or requiring specialist handling. You must tell us in advance if any item is fragile, valuable, heavy, awkward, contaminated, wet, or otherwise requiring special care. Failure to disclose such items may result in refusal, delay, extra charges, or removal from the vehicle at your risk and expense.
Where waste removal or disposal forms part of the service, you agree that all waste must be accurately described and presented for collection in accordance with applicable UK waste regulations. We may ask you to identify whether the material is household waste, commercial waste, recyclable material, or controlled waste. You must not present asbestos, clinical waste, electrical items requiring specialist disposal, chemicals, oils, solvents, gas canisters, or other regulated waste unless we have expressly agreed to collect them and can lawfully do so. Waste transfer notes, duty of care records, or other documentation may be required for certain loads, and you agree to provide the information needed for compliance.
You remain responsible for ensuring that the waste is lawfully owned, correctly described, and suitable for disposal. If you misdescribe waste, conceal prohibited material, or ask us to dispose of items in a manner that breaches environmental law, you must indemnify us against any fines, penalties, costs, claims, or enforcement action arising from that breach, except where caused by our own negligence or unlawful conduct. We reserve the right to refuse any waste that we reasonably believe is contaminated, unsafe, or non-compliant with applicable regulations.
Access, parking, and site conditions are your responsibility unless otherwise agreed. You must arrange lawful parking where possible, secure any permits or permissions required for the vehicle to attend, and ensure that the collection and delivery points are reasonably accessible. If we are delayed by locked premises, unavailable keys, restricted access, unsafe loading areas, or the absence of a person authorised to release or receive the goods, waiting time and additional attendance charges may apply. You should also make sure that measurements, lifts, corridors, doorways, and stairways are suitable for the items booked for transport.
We will use reasonable skill and care in loading and unloading, but we do not dismantle or reassemble items unless agreed. If disassembly or assembly is provided, it will be carried out on a best-efforts basis and may require original fittings, instructions, or adequate space. We are not responsible for pre-existing weakness in furniture, fittings, or fixtures, or for damage caused by moving items that are already unstable or unsuitable for relocation. You should remove valuables, documents, jewellery, cash, and personal data from items before the move, as we do not accept responsibility for such contents unless specifically agreed.
Any item left in our care must be collected or received promptly at the agreed destination. If items are left uncollected due to failed delivery arrangements or refusal of delivery, we may store them temporarily at your risk and expense, or return them if practical, subject to further charges. Ownership of the goods does not pass to us merely because we have handled or transported them, and we will not exercise a lien except where permitted by law or where necessary to secure unpaid lawful charges.
These terms are governed by the laws of England and Wales unless mandatory law provides otherwise. If the service is supplied to a consumer living in another part of the UK, any non-excludable consumer protections under the law of that jurisdiction continue to apply. Any dispute, claim, or matter arising from these terms, the booking, or the provision of the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where a different court must hear the matter under applicable law.
If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be read down where possible to reflect the parties’ original intention, and the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be made in writing and will apply only to the specific matter stated.
By proceeding with a booking for Man With Van Sydenhamhill, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to book the service, that all information supplied is accurate to the best of your knowledge, and that you will cooperate with reasonable instructions necessary to complete the job safely and lawfully. These terms form the basis of the agreement between the parties and may be updated from time to time to reflect changes in law, operational practice, or service requirements.